American’s Automated Bag Check Splits Passengers (thetravel.com)

American Airlines’ end-to-end self-service bag drop at Grand Rapids’ Gerald R. Ford International Airport requires passengers to use separate kiosks to print a tag and check a bag, with no routine staffed bag-drop lanes. Some premium passengers say the process undermines priority service, while others welcome shorter lines; GRR launched the system Sept. 9, and has eight bag-drop stations.