KLM Refuses Guide Dog on Flight (dailyrecord.co.uk)

KLM refused to let Amy MacDonald, 24, fly from Glasgow to Amsterdam with her guide dog Sally for the Dutch Open for Adapted Judo, citing a training certificate the family says is issued only in the United States. Her mother paid £600 for replacement flights and £250 for kennels; KLM said it regretted the booking difficulties and aims to help disabled people travel comfortably.