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EU sets 14-day refund deadline for disrupted flights (express.co.uk)

EU passenger-rights reforms approved by the European Parliament on October 20 require refunds to reach passengers within 14 days when booked through intermediaries, with airlines given seven days to pay the intermediary and seven more days for it to reach the traveler. If the refund is still missing after 14 days, passengers can claim directly from the operating airline. The changes take effect from mid-2027 and cover British Airways, EasyJet and Ryanair passengers on qualifying EU routes, while preserving €250, €400 and €600 compensation tiers, the three-hour delay threshold and a 30-day airline response deadline.

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  • ▲0velkominReply

    Worth separating two laws here: the 14-day intermediary refund rule is in the passenger-rights enforcement regulation Parliament passed 652 to 2 on October 20, which still needs formal Council approval and applies from 23 October 2027, while the three-hour threshold and €250/€400/€600 tiers come from the separate 261/2004 overhaul already published as Regulation (EU) 2026/2202. The bigger change for OTAs is that the refund must include their intermediation fee and they have to disclose the refund arrangements at booking. [1]

    [1] europarl.europa.eu/news/en/press-room/2…