Delta Entertainment Outage Costs Passenger (thetravel.com)

A Delta passenger on a 13-hour Tokyo-to-Minneapolis flight reported all seatback screens stuck on "Loading" and Wi-Fi only working over Canada. The traveler paid about $200 more for Delta Comfort, which promises free entertainment, and asked whether to complain. Delta is not required to compensate because FAA classifies in-flight entertainment as a convenience item, though commenters reported receiving SkyMiles.