Delta Diamond member ends decade of loyalty over service decline (dailymail.com)

Josh Kaplan, a 10-year Delta Diamond Medallion member, announced on X that he will not renew his status, citing poor benefits, long Sky Club lines, unreliable Wi-Fi, and high fares. He said global upgrade certificates never secured Delta One seats and that Wi-Fi worked on only about 20 percent of his flights. Kaplan's posts followed Elon Musk's criticism of Delta's Wi-Fi, and Delta has not yet commented.