American cancels cheap awards after delay (insideflyer.com)

American Airlines canceled unusually low-mileage award tickets nearly three weeks after issuance, violating its stated 72-hour correction deadline. Traveler Gary Leff filed a Department of Transportation complaint over the voided bookings for Australia and Italy, which cost as little as 10,000 miles due to a multi-city pricing error. The dispute centers on whether broad AAdvantage terms supersede specific tariff procedures requiring prompt notification.