American Airlines mandates credit card sales training (insideflyer.com)

The detail that probably matters more than the training itself is sign-ups showing up in Me@work next to on-time and sick-time metrics: once a voluntary number sits in a performance portal, optional becomes a question of how it gets read, which is likely where APFA's scope argument is strongest. There is also a fair case for a mandatory module on its own terms, since off-script card pitches are a known problem and card marketing comes with real rules about how products can be promoted, as One Mile at a Time notes.