American Airlines Canceled Mistake Award Tickets After Weeks (viewfromthewing.com)

American Airlines sold business class awards from Australia for 10,000 miles and to Europe for 12,500 miles, with some trips to Delhi costing as little as 7,000 miles, after a multi-city search bug priced bookings at only the first segment's cost. American shut down the booking path around September 20-21 and canceled tickets weeks later, including 18 tickets one customer booked for family trips to Australia and Italy, despite its Conditions of Carriage and International Tariff Rule 5(J) requiring voidance and notification within 72 hours of discovering a mistaken fare. Christopher Rusch filed a DOT complaint noting American acknowledged his pricing issue on September 26 but sent his cancellation notice on October 5.