Amadeus outage causes 1200 flight Southwest delay (tpr.org)
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The 1,200 delays account for 27% of all the airline’s flights. Only 40 were cancelled.
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Shared by c2d
The 1,200 delays account for 27% of all the airline’s flights. Only 40 were cancelled.
1 comment
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The exclusions in the DOT reporting rule taking effect October 19 cover government system failures, cyberattacks, and bag-system outages not controlled by a carrier or its contractor, so a vendor check-in and boarding outage like this one would presumably still be coded as carrier-caused. That keeps the cost of a third-party failure with the airline, which seems like a good reason for carriers to push harder on vendor uptime terms.