Air Canada Strands Traveler, Then Reimburses After Complaint (nytimes.com)

Air Canada rebooked a delayed Toronto-to-Málaga traveler via Lisbon but failed to cancel her original Lufthansa return leg, causing her to be stranded in Barcelona. She spent 1,138 Canadian dollars on a TAP flight home. After a New York Times inquiry, the airline refunded the remaining 926 dollars and added 10,000 Aeroplan points.